Orders Status And Tracking
We are pleased to offer fast and secure online ordering. Simply search for your product, choose your favorite style, and click Add to Cart. Create a login account to save your information for future purchases, or checkout as a guest.
We accept all major credit cards, which you will input your information at checkout.
We strive to maintain sufficient inventory to meet your needs. Our quantities are maintained on the website, so if an item is out of stock, it will be noted as such.
If you need to cancel your order please contact us at info@echelon-apparel.com. Please keep in mind that we strive to process and ship orders within 3-5 business days, and once the order has shipped you will be subject to our return policy.
You can contact our customer service team via this form.
Shipping & Return Policies
Yes, our delivery will need only 1-2 days for national shipping, and 3-4 days worldwide
All in-stock orders received by 12pm PST Monday to Thursday will be shipped out the same day. Orders received after 12pm PST Monday to Wednesday, will be shipped out the following day. Orders received after 12pm on Thursday, will be shipped out on Monday.
At Echelon, we’re committed to making sure you love your gear. If you’re not satisfied with your purchase, simply return it within 30 days of delivery and we’ll issue you store credit, no hassle. Returns are accepted for unworn, unwashed items in their original packaging, with your receipt of purchase.
To start your return, reach out via our Contact Us form. Please note, original shipping costs aren’t refundable, as they go towards your initial shipping label.
We make exchanges easy, too—swap sizes for the same product, or receive store credit toward a new item of your choice.
Please note:
- Items marked as “Final Sale” are not eligible for return or exchange and will be clearly labeled at checkout.
- Custom apparel orders are final and cannot be returned or exchanged.
Questions? Reach out to our team—your satisfaction means everything to us!
We will consider taking the product back, subject to a 25% restocking fee on the items plus any shipping & handling charges. The customer is responsible for shipping charges to and from our place for both the returned product and the new replacement product. All returns must have prior authorization from us, and be shipped back to us within 7 working days of receipt of the items. Products must be returned in the same or equivalent packaging (ie. cold and insulated) as originally dispatched by us. Once the item is received by us, we will dispatch the replacement product.
We guarantee that at the time of shipment that your product is free from defects in materials and workmanship. This warranty is in lieu of any other warranty expressed or implied, including but not limited to, any implied warranty of merchantability or fitness for a particular purpose. Please notify us within 24 hours of receipt of the product if your shipment is damaged. Unfortunately after this period or if the product was not stored as directed on the datasheet, we are unable to honor a warranty claim. If we determine that there was a defect in the product sold to you, we will replace the product free of charge, or provide a full refund of the invoice price of the product.